Customer
German manufacturer of quality vehicles for worldwide markets.
Manufacturing plants in Germany and elsewhere and Service /
Warranty agencies worldwide.
Challenges
- Gain deeper insights into the causes and combinations of circumstances which would lead to warranty issues in each geography.
- Need to increase customer satisfaction through increased product quality and reduced warranty issues.
Solution
- Feedback issue findings into product design process for improvements and modified service patterns where these were demonstrated to have contributed to warranty issues.
- Implemented a data mining capability to gain actionable insights across a wide range of warranty issues.
- Monitor production process for possible recurring issues.
Technologies to deploy
- XX for data storage
- SPSS for data analysis
- ETC
Data analytics technique
- Regression analysis
- Correlation analysis
- ETC
